Email or Office problem
Outlook won't send mail, mailbox full, Microsoft 365 license or Excel error? Free AI assistant 24/7 with a step-by-step solution.
Email and Office · Question 1 of 2
Which program or service do you use?
The most common email problems are incorrect account settings, a full mailbox, an expired password or a block due to a suspicious login. With Office, it's licensing, updates and corrupted files.
Send a screenshot of the error message from Outlook or Excel and the assistant will recognize the cause.
Most common problems
- Outlook won't send or receive mail
- The mailbox is full
- Microsoft 365 asks for a license or sign-in
- An Excel formula doesn't work as expected
- Email ends up in the recipient's spam
- How do I move email to a new computer?
Check these first
- 1Web versionSign in via webmail (outlook.office.com or gmail.com). If it works there, the problem is in the app.
- 2Password and sign-inIf the password was changed recently, Outlook needs to get it again. Also check two-factor authentication.
- 3Mailbox spaceA full mailbox rejects new mail. Empty Deleted Items and large attachments.
- 4Office updateRun Update Options in any Office program and restart the computer.
Frequently asked questions
Why does Outlook keep asking for a password?
Most often due to a changed password, an expired token or a wrong profile. The assistant guides you through clearing saved credentials and creating a new profile.
Why do my emails go to spam?
The domain usually doesn't have properly configured SPF, DKIM and DMARC records. We set that up for companies as part of maintenance.
Do you do migrations to Microsoft 365 or Google Workspace?
Yes. We migrate mail, calendars and files without data loss and train the team.
Other areas
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