Viruses, phishing and security
Suspicious email, virus on the computer, hacked account or ransomware? AI assistant tells you what to do immediately and how to protect yourself. Free, 24/7.
Viruses and security · Question 1 of 2
What happened?
With security problems, speed matters: first stop the damage (disconnect the network, change passwords), then clean up and investigate. The assistant first tells you what to do immediately.
If you received a suspicious email or an on-screen message, send a screenshot. Do not send passwords or card numbers.
Most common problems
- I received a suspicious email, is it phishing?
- I clicked on a suspicious link
- I think I have a virus on my computer
- Someone broke into my email or social media
- Files are encrypted and a ransom is demanded (ransomware)
- How do I make a backup that really protects?
Check these first
- 1Don't reply and don't payDon't reply to suspicious messages, don't open attachments and don't pay the ransom.
- 2Disconnect the networkIf you suspect a virus or ransomware, immediately turn off Wi-Fi or unplug the cable so it doesn't spread.
- 3Change passwordsFrom another, clean device, change the password of the affected account and enable two-factor authentication.
- 4Notify ITAt the company, notify IT support immediately. A quick reaction reduces damage.
Frequently asked questions
How do I recognize a phishing email?
Urgency, threats, a strange sender address, links leading to similar but wrong domains and requests for passwords. Send a screenshot and the assistant will assess it.
What should I do if I clicked on a suspicious link?
If you entered a password, change it immediately and enable two-factor authentication. Run an antivirus scan and monitor your accounts.
Do you help companies after an attack?
Yes. We isolate the problem, restore data from backup and introduce protection: MFA, 3-2-1 backup, email filtering and employee training.
Other areas
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