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Printers and scanners: solutions to the most common problems

A printer that suddenly goes offline, a document stuck in the print queue that will not come out, a paper jam or a faded print are just some of the problems that can interrupt your work at the office or at home. In this category you will find practical guides that take you from checking to solving, without unnecessary technical jargon.

We also cover network printers your computer cannot see, WiFi printing setup, scanning to email or to a shared folder, driver installation and recovery, as well as messages about a cartridge that is not recognized. Every article is written for the Windows environment and for the printers and scanners most commonly found in homes and small businesses.

  1. Printer is offline: how to get it working again in a few minutesPrinter shows offline status and won't accept jobs? Check the connection, print queue, and Print Spooler service, then get your printer working again in a few minutes. Easy 10 min
  2. Print Queue Stuck: How to Clear It and Start OverPrint queue stuck? Learn how to safely clear stuck jobs, restart the spooler, and resume printing on Windows and macOS. Easy 10 min
  3. Paper jammed in printer: how to safely remove itPaper jammed in your printer? Learn how to safely remove it without damaging the device, which steps to take, and how to prevent it from jamming again. Easy 10 min
  4. Faded printer print: how to improve print qualityFaded printer print is usually fixed by checking the cartridge, quality settings, and cleaning the printhead. Learn the steps for sharper printing. Easy 15 min
  5. Computer cannot see network printer: how to find and connect itComputer cannot see network printer? Check the IP address, network and drivers, then add it manually by address. A guide with clear steps for Windows and macOS. Medium 20 min
  6. WiFi printer setup: step by step to wireless printingConnect your printer to a WiFi network and print wirelessly from computers and phones. Steps for Windows, macOS, Android and iOS, with tips for a stable connection. Medium 20 min
  7. Scan to Email Not Working: How to Set Up Sending ScansIf the scanner is not sending scans to email, check SMTP settings, network, and account. Learn the steps for HP, Canon, Epson, and Brother devices. Medium 20 min
  8. Scan to Shared Folder: Setup When the Scanner Does Not Write the FileScanner not writing the scanned file to a network shared folder? Check permissions, path, and SMB settings and solve the problem step by step. Medium 20 min
  9. Printer driver installation: how to fix installation errorsPrinter driver installation failing? Learn the most common causes and steps to fix errors on Windows and macOS, with tips for a clean install. Medium 20 min
  10. Shared printer on a Windows network: how to share it across all computersSet up printer sharing from one Windows computer and connect it to other computers on the network. Steps for Windows 11 and Windows 10, with permission and driver checks. Medium 25 min
  11. Printer Not Recognizing Cartridge: What to Check Before ReplacingPrinter not seeing the cartridge? Learn the most common causes and troubleshooting steps before buying a new one. Save time and money with our guide. Medium 15 min
  12. Printer prints blank pages: causes and how to fix themPrinter outputting blank pages? Learn the most common causes and troubleshooting steps: cartridge check, protective tape, settings, and drivers. Easy 15 min
Didn't find a fix?The AI IT assistant is available 24/7. Describe the problem or send a screenshot of the error and get instructions for your case.Ask the AI IT assistant